Fulfillment Policy

1. Refund Eligibility

- Refunds are eligible under the following circumstances

  - Technical issues or bugs prevent you from using the software as intended, and our support team is unable to resolve the issue within a reasonable timeframe.

   - You accidentally purchased the subscription more than once.

   - You are within the initial trial period, and you decide the software does not meet your needs.

- Refunds may not be applicable if you simply change your mind about the subscription after the trial period has ended.

2. Cancellation Policy

- You may cancel your subscription at any time by accessing your account settings or contacting our customer support team.

- If you cancel your subscription within 14 days of initial purchase or before the end of the current billing cycle (whichever is longer), you will receive a full refund.

- Cancellation requests received after this timeframe may not be eligible for a refund but will prevent future billing cycles.

3. Refund Procedure

- To request a refund, please contact our customer support team at [email protected] with your account details and the reason for the refund request.

- Our team will review your request and may require additional information to process the refund, such as proof of purchase or details about the issue you encountered.

- Once approved, refunds will be processed within 14 business days to the original payment method used for the subscription purchase.

4. Exceptions

- Refunds may not be applicable for purchases made through third-party platforms or resellers. Please refer to their refund policies for more information.

- If you have utilized the software extensively during the subscription period and are seeking a refund, we may assess the usage and consider a partial refund based on the circumstances.

5. Contact Us

- If you have any questions or concerns regarding our refund policy for software subscriptions, please reach out to our customer support team at [email protected].

By subscribing to our software, you acknowledge that you have read, understood, and agreed to abide by our refund policy. We reserve the right to update or modify this policy at any time without prior notification.

Thank you for choosing Altoshift for your software needs. We appreciate your business and look forward to serving you.